Legal notice
Last reviewed: 24/10/2026. This is an English translation; in case of discrepancy the Spanish version prevails.
1. Holder
In accordance with art. 10 of Law 34/2002 (LSSI), these are the holder’s details:
- Full name: Juan Carlos Fernández Tapias Garcia Courel
- Status: self-employed (autónomo, natural person)
- Tax ID (NIF): 51464655Q
- Address: Calle Ayala 27, 1º derecha, 28001 Madrid (Spain)
- Email: info@holapapeles.com
- Phone: +34 669 104 595
Customer support is by email: info@holapapeles.com.
2. What Hola Papeles is
Hola Papeles provides a document preparation and management service; it is not a law firm, does not provide legal advice and does not guarantee outcomes. We provide a private document-management service: general information, document review and completion of official forms. We explain how to book the appointment yourself, free of charge, on the official portal. We do not request or book it for you. We do not practise law or give legal advice. We are not the Police, the Ministry or any public authority, and we are not affiliated with them.
3. Appointments
Immigration appointments are personal and free. We explain how to book the appointment yourself, free of charge, on the official portal. We do not request or book it for you. Hola Papeles does not sell or resell appointments.
4. Submitting applications
Hola Papeles does not submit applications on behalf of its clients or act for them before the authorities or the courts, and does not work with lawyers or refer clients to any. You submit the application yourself. For procedures under RD 1155/2024, a person you choose can also submit it with valid authorisation (notarial or apud acta power of attorney, art. 197.4.a). The EU registration certificate and the EU family member card must be applied for in person (art. 12.1 RD 240/2007).
Hola Papeles is not registered in the Electronic Register of Immigration Collaborators (Order ISM/164/2026).
5. Website information
The content is based on official sources, which we cite with their review date. The rules change: official information always prevails. If you spot an error, write to us.
6. Intellectual property
The design, texts and brand belong to the holder. “Hola Papeles” is the trade name under which the holder provides the service.
7. Governing law
Spanish law. In disputes with consumers, the courts of the consumer’s place of residence have jurisdiction.